Products and Guarantees 
Do you make the products in your store?

The manufacturers or brands for the products in our store are included in each of their individual listings. While we do carry the stock, we source our products from independent brands.

Are the products in your store suitable for my hair?

The products we provide at ODYSSEY BOX have been tried, tested and curated with afro hair, and curly hair types in mind by our trained curl specialist.

As such they are suitable for transitioning hair, damaged hair, relaxed hair, as well as protective styles including locs and braids. We encourage you to read any products descriptions carefully for more specific guidance.

Or feel free to reach out to us at  hello@odysseyboxuk.com. and we would be happy to help.

What is the ODYSSEY BOX Guarantee?

We know that it can be a challenge to select the right products for naturally curly and afro hair, and so we hope that our store makes it that bit easier. We want you to be able to shop with confidence with us and sell all products that are made available to you in good faith. 

Shipping & Returns
How much does postage cost?

If you are a domestic customer, shipping in the UK starts from £4 for Royal Mail 2nd Class Signed For.

If you are shopping with us from Europe, shipping starts from £12 for Royal Mail International Tracked & Signed.

If you are shopping with us from the Rest of the World, shipping starts from £25 for UPS Standard Delivery.

How long will it take my order to arrive once it has been dispatched?

We process orders and dispatch them within 1-2 working days. Orders placed on the weekend, or on public holidays will be processed on the next working day.

Under normal circumstances, you can expect to wait up to 5 working days for domestic orders, and up to 15 working days for international orders to arrive. 

Do you deliver outside of the UK?

Yes, we deliver worldwide.

Do you accept returns?

We are currently only able to accept returns or exchanges if your item arrives damaged. If there is something wrong with the order you have received, please email at hello@odysseyboxuk.com within 14 calendar days of receipt with your order details, a description of the issue, and a photo/video of the issue. Unfortunately, we are unable to look into issues raised after this time.

Where is my order?

Please allow at least 5 working days for domestic orders and 15 working days for international orders to arrive. Once your order has been dispatched, ODYSSEY BOX is not responsible for your parcel, and that responsibility lies with the courier.

Your tracking information will indicate when an attempt has been made to deliver your order. We are not able to give you any further information on this and so your queries would have to be directed to the courier themselves.

We will, however, do our best to help in the unlikely situation that an order doesn't arrive. Please allow at least 10 calendar days before contacting us.

How do I cancel or change my order?

Unfortunately, we are not able to cancel or change your order once it has been placed. So, please do take care to enter your details in carefully.

Where can I find my tracking information?

Your tracking information is sent to you via email when your order has been dispatched.

Work with Us
Do you have any vacancies or internships?

Please email your CV & a single page cover letter to hello@odysseyboxuk.com. By sending us these documents, you are consenting for us to keep your information on file should an opportunity arise.

How do I stock my brand in your store?

We're delighted that you are interested in partnering with us! Please do get in touch with us at hello@odysseyboxuk.com to share more about your brand and how you would like to work with us.